top of page


Welcome to our FAQ page! Here, we have compiled a list of frequently asked questions to assist you in finding the information you need. If you have any additional queries that are not addressed here, please don't hesitate to reach out to us. We are here to provide you with the answers and guidance you seek. Browse through the questions below to find valuable insights and solutions related to our services!

  • Which Health Plans do you Accept?
    PPO: Medicare, Medical, Cal Optima, Aetna, Anthem Blue Cross, Blue Shield of California, United Health Care, Cigna, Humana, Multiplan, Health Net , Tricare HMO: Prospect, Regal, ADOC, Monarch, Noble Med, St Joseph Heritage, St Mary IPA, Alamitos IPA, Brookshire IPA, Lakewood IPA, Alignment Health Plan, Scan Insurance
  • What is your Payment Policy?
    Medical services are offered and billed by our reputable Medical Clinic. Our dedicated providers actively participate in a wide range of major health insurance plans available in the region. Below, you will find a list of the health plans we currently accept. In the event that your specific plan is not listed, we regretfully cannot process claims on your behalf. However, we are more than willing to provide you with a form that can be submitted to your insurance company. This form will instruct them to send reimbursements directly to you, ensuring a smooth reimbursement process. Rest assured that we prioritize transparency and strive to assist you in navigating the insurance process as seamlessly as possible. If you have any further inquiries or require assistance, our knowledgeable team is here to support you every step of the way.
  • What should I do if I require urgent care and cannot wait for a scheduled appointment?
    If you are experiencing an urgent medical condition that cannot wait for a scheduled appointment, we advise you to call our clinic immediately. We prioritize the urgent needs of our patients and strive to provide prompt care. Rest assured that if you require urgent attention, we will make every effort to see you within one hour to address your medical needs. Your health and well-being are our top priorities.
  • What billing or insurance information will I receive?
    You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.
  • How long will it take to get things settled with the insurance company?
    Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​
  • ​Why am I getting bills from physicians?
    When it comes to billing for the professional services you receive, it's important to note that you may receive separate bills from different physicians involved in your care. Here's a breakdown of the physicians you may receive bills from: Your Own Physician: You will receive a bill from your primary physician who oversees your overall treatment and care. Physicians Conducting Tests and Procedures: In some cases, you may receive separate bills from physicians who perform specific tests or procedures as part of your diagnosis or treatment plan. Consulting Physicians: Your primary physician may involve other specialists, such as anesthesiologists, cardiologists, emergency medicine specialists, nuclear medicine experts, pathologists, radiologists, or urodynamics specialists. These specialists may provide their expertise to interpret test results and contribute to your comprehensive care. Please be aware that you are responsible for paying these individual bills from each physician involved in your treatment. We understand that billing can be complex, but our team is here to assist you in navigating the process and address any questions or concerns you may have. We believe in transparency and want to ensure you have a clear understanding of the billing structure. Should you require any clarification or assistance with your bills, please don't hesitate to reach out to us. We are committed to providing you with friendly and understandable guidance throughout your healthcare journey.
  • I received a notification that my insurance company has made a payment towards my bill, but I'm having trouble understanding how they calculated the amount they paid. Can you help me understand?
    We're here to assist you and provide any information we have received from your insurance company. However, for specific details regarding insurance payments, deductibles, or co-payments, it's best to reach out directly to your insurance company. They will have the most accurate and up-to-date information to address your questions and provide the necessary clarification. Please don't hesitate to let us know if there's anything else we can do to support you!
bottom of page